Privacy Policy

GUEST USER PRIVACY STATEMENT
for The Education Resources Institute, Inc.

  1. General

    The Education Resources Institute, Inc. ("TERI") understands that confidentiality of information is important to visitors to our website (accessible at www.teri.org and at www.teriloans.com). We have created this Privacy Statement in order to demonstrate our commitment to keeping information confidential. This Privacy Statement describes our information collection and sharing practices with respect to visitors to our site ("Guests").

  2. Collecting Information

    This section of the Privacy Statement describes the types of information we collect about Guests, and how we use that information. We collect the following types of information (collectively, "Information") about Guest Users:

    • Address Information
    • Loan Application Information
    • Cookie Information
    • Survey Information

    Each of these types of Information is described more fully below.

    1. Address Information

      Rather than completing the on-line application on our website, guests may request that we send applications to them via email or via regular mail. We collect email addresses and/or mailing addresses ("Address Information") from such guests, which we use to fulfill such requests.

    2. Loan Application Information

      Guests may complete applications on our website for education loans from participating lenders. We will collect application information required by the applicable lender from each applicant, and (when applicable) from the student’s educational institution (collectively, "Loan Application Information").

      We will use Loan Application Information to process and underwrite the application. We will also retain and use Loan Application Information in our capacity as a guarantor of the loan. We may use or provide to third parties aggregated Loan Application Information for analysis purposes. For example, we may use aggregated Loan Application Information to analyze the effectiveness of loan solicitations or the underwriting. Aggregated Loan Application Information will not be identified with any particular Guest. In all cases, our collection, use and disclosure of Loan Application Information will be in accordance with this privacy policy, and the requirements of applicable law.

    3. Cookie Information

      We use Internet address information ("Cookie Information") to help diagnose problems with our server, to track user traffic patterns, and to administer our website. We make use of a standard feature of browser software called a “cookie” to assign each Guest a unique, random number. A “cookie” is a file that identifies a Guest’s computer as a unique user. Most browsers are initially set up to accept cookies. Guests may be able to reset their browsers to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may make our website, and many other websites, harder to use.

      Our site uses cookies to recognize each Guest as a user of our website, to direct Guests to our home page or to other pages on our website, and to help keep track of what each Guest does on the site. A cookie cannot read data off a computer’s hard-drive.

    4. Survey Information

      At the end of the application process, we may ask Guests to complete a survey concerning their experience on our website. Applicants are not required to complete the survey. We use the information provided in survey responses ("Survey Information") to improve the structure and functionality of our website, and to market education loan services.

  3. Sharing Information

    This section of the Privacy Statement describes how we share the Information we collect about Guests.

    The following are the ways we disclose or share Information about Guests:

    1. Access to Information by Employees

      TERI, and employees of TERI, have access to Information. TERI’s company policy requires each employee to agree to keep all Information confidential.

    2. Access to Information by Service Providers

      From time to time, TERI, and its business partners, enters into contractual arrangements with third-party service providers (including student loan marketing companies) and consultants. These third parties may have access to Information, but only to the extent required to perform the tasks they have contracted to perform. The third parties agree to maintain the confidentiality of Information, and to be bound by this Privacy Statement.

    3. Sharing Aggregated Information

      We may share aggregated Information with market analysts, advertisers, business partners, sponsors, our affiliates, and any other third parties (in which case the Information will not be identified with any particular Guest).

    4. Sharing Application Information with Lenders and Co-signers

      If you apply for a loan on our website, the lender making that loan will receive your Application Information. If we are directed to do so by your lender, we may also share Application Information and loan Information with other service providers who support the lender’s loan programs, such as loan servicing companies and marketing firms who advertise that lender’s products. You should review your lender’s privacy policy for more information about that lender’s specific Information sharing practices. If you apply for a loan with a co-signer, that co-signer will have access to your Application Information and you will have access to the co-signer’s Application Information.

    5. Sharing Information With Others

      Except as described above, we will not share any other Information about Guests with any third party without first disclosing the nature of such sharing, unless TERI is required (or has the good faith belief that it is required) to share Information in order to (i) comply with applicable law, (ii) respond to any legal process served on TERI or any applicable lender, or (iii) to protect the rights or property of TERI or any applicable lender.

  4. Collection of Information About Children

    TERI provides education loan services to adult students and to parents of students. TERI neither intends to collect nor knowingly collects any information from or about children (other than information about minor students provided by a parent borrower in connection with a loan to the parent). It is possible that a minor child impersonating a parent may provide the child’s name, address, phone number, fax number, email address and/or social security number in an attempt to submit a loan application. TERI cannot always determine if a Guest to its website or the sender of an e-mail is a minor child.

  5. Accessing and Updating Information

    We do not currently provide Guests with the ability to access and update information online. If you would like to access and/or update your Address Information (see Section 2(a) of this Privacy Statement, above) or your Loan Application Information (see Section 2(b) of this Privacy Statement, above), please contact us by phone, email or mail, as provided in Section 9 of this Privacy Statement (below).

  6. Links to Other websites

    This site contains links to other websites. By clicking on such links, Guests will leave this site and enter the other sites. The privacy practices of such linked websites are not covered by this Privacy Statement, and TERI is not responsible for the privacy practices, data collection, security or content of other websites. Guests should be careful to review any privacy policies posted on linked sites before using them.

  7. Security

    All Information gathered on this website is encrypted during transmission with 128-bit SSL encryption and stored within secure databases protected by multiple firewalls. As effective as current encryption technology is, however, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information which Guests supply will not be intercepted while being transmitted to us over the Internet.

  8. Changes to This Privacy Statement

    We may change our policies (including this Privacy Statement) at any time. If we decide to change this Privacy Statement, we will post the changes to this page so that Guests may be aware of our actions. Any change to this Privacy Statement will become effective when they are posted on our website.

  9. Contacting TERI

    For additional information about TERI, this Web site or this Privacy Statement, please contact us by email at custserv@teri.org , by mail at TERI Customer Service, P.O. Box 848108, Boston, MA 02284-8108, or by phone at (800) 255-TERI.