Priority Service

At TERI, it is our goal to get you the answers you need whenever you need them. Contact our knowledgeable Priority Service Team to:

  • Inquire about student loan applications
  • Order TERI information and loan brochures
  • Have detailed loan volume reports delivered to your office weekly
  • Request exception processing
  • Resolve problems
  • Make loan disbursement changes and obtain refunds

How to contact us:

E-mail: E-mail us anytime at:
A Priority Service Representative will respond to your message in less than 24 hours.

Phone: (800) 837-4FAO
Our Priority Service team is available to help you. Hours of operation are: Monday through Thursday, from 8:00 a.m. to 8:00 p.m., ET and on Friday from 8:00 a.m. to 5:30 p.m. ET.

Fax: (888) FAX-TERI
Need to fax us an application or some missing information? Use our toll-free fax number anytime. Make sure you dial 888 when faxing your documents.
Please feel free to use the attached pre-filled fax coversheet. Download here


Regular Mail:
P.O. Box 848105
Boston, MA 02284-8105

Overnight/Express Mail:
31 St. James Ave. 4th Floor
Boston, MA 02116