Loan Programs

Have a question or comment about TERI or our loan programs? You can contact a TERI Customer Service Representative by email, phone, fax, or mail.


Simply provide the following information and a representative will respond to your message in less than 24 hours. (Monday-Friday). Please include your name, mailing address, email address, phone number and loan number (if applicable).

Please do not send sensitive personal information such as a social security number via email.

Families, Students, and Borrowers

You can e-mail your question and comments to us at

Financial Aid Officers

You can contact us via e-mail at


Our representatives are available to serve you Monday through Friday, from 8:00 a.m. to 8:00 p.m., ET.

Families, Students, and Borrowers

Our Customer Service Center staffed with experienced customer service professionals are here to help. Simply call (800) 255-TERI. Press 2 for Customer Service.

Financial Aid Officers

Our dedicated Priority Service team will answer all your questions. Call us at (800) 837-4FAO.

For International calls, use our local number: (617) 422-8810.

TERI’s automated Loan Information Line is available for loan status updates 24 hours a day, 7 days a week. Simply call (800) 255-TERI, press 2, then press 1, and follow the prompts.

TIP: Please keep in mind that our highest call volume occurs on Monday and Tuesday. In order to avoid telephone wait times, we suggest you check your loan status online, use our automated phone system after normal business hours, or call a representative during non-peak days.


Use our toll-free fax number anytime day or night: (888) FAX-TERI.

Please be certain to dial 888 when faxing your documents. Our customer service department will respond to your inquiry within 24 hours.

Families, Students, and Borrowers

Download a pre-filled fax coversheet here.

Financial Aid Officers

Download a pre-filled fax coversheet here.


Regular Mail:
P.O. Box 848108
Boston, MA 02284-8108

Overnight/Express Mail:
31 St. James Ave. 4th Floor
Boston, MA 02116