Priority Service

At TERI, it is our goal to get you the answers you need whenever you need them. Contact our knowledgeable Priority Service Team to:

• Inquire about student loan applications
• Order TERI information and loan brochures
• Have detailed loan volume reports delivered to your office weekly
• Request exception processing
• Resolve problems
• Make loan disbursement changes and obtain refunds

Meet the Priority Service Team

How to contact us:

E-mail: E-mail us anytime at: priserv01@teri.org.
A Priority Service Representative will respond to your message in less than 24 hours.

Phone: (800) 837-4FAO
Our Priority Service team is available to help you. Hours of operation are: Monday through Friday, from 8:00 a.m. to 6:00 p.m., ET.

Fax: (888) FAX-TERI
Need to fax us an application or some missing information? Use our toll-free fax number anytime. Make sure you dial 888 when faxing your documents.
Please feel free to use the attached pre-filled fax coversheet. Download here

Mail: