Loan Programs

Have a question or comment about TERI or our loan programs? You can contact a TERI Customer Service Representative by phone, fax, or mail.

PHONE

Our representatives are available to serve you Monday through Friday, from 8:00 a.m. to 6:00 p.m., ET.

For International calls, use our local number: (617) 422-8810.

TERI's automated Loan Information Line is available for loan status updates 24 hours a day, 7 days a week. Simply call (800) 255-TERI, press 2, then press 1, and follow the prompts.

TIP: Please keep in mind that our highest call volume occurs on Monday and Tuesday. In order to avoid telephone wait times, we suggest you check your loan status online, use our automated phone system after normal business hours, or call a representative during non-peak days.

FAX

Use our toll-free fax number anytime day or night: (888) FAX-TERI.

Please be certain to dial 888 when faxing your documents. Our customer service department will respond to your inquiry within 24 hours.

MAIL